Reports To:

Service Manager

Job Goal:

The Service Technician provides service and customer support during customer visits or dispatches. He
or she installs, repairs, and maintains pipes for carrying water, sewage, gas, and other liquids to or from
residential and commercial facilities. They also manage all on site installation, repair, maintenance, and
test tasks associated with plumbing systems, fixtures, and appliances. Service Technicians are the face of Bob Means Plumbing within the community.

Essential Duties and Responsibilities:

• Represent Bob Means Plumbing in a professional manner.
• Coordinate with the office administrator on daily service activities.
• Troubleshoot and resolve customer issues.
• Provide accurate estimates for work needed, and work within the provided estimate.
• Installation or conversion of fixtures and appliances including, but not limited to;
  • Gas or electric water heaters (standard tank or tankless)
  • Hydronic heat components
  • Tubs and showers
  • Sinks and faucets
  • Toilets
  • Appliances (stove, dishwasher, refrigerator, washer/dryer, etc.)
• Accurately report material and time for assigned service activities.
• Order materials and supplies within parameters set by our material management policies.
• Receive, inspect, and verify all deliveries.
• Assume overall responsibility for maintaining a clean, safe project site.
• Communicate with customers; Answer their questions and ensure expectations.
• Strive for zero call-back project completion.

Character Traits:

• Communicate effectively with customers, managers, and colleagues.
• Attention to detail ensuring that all projects meet quality standards.
• Outstanding problem solving and critical thinking abilities.
• Autonomous/Independent; can work with little direction.
• Excellent organization and time-management skills.
• Flexible/Adaptable; able to shift direction quickly.
• Enjoys working with customers.

Education/Experience

• Proven experience in residential and commercial service plumbing.
• Understanding of construction procedures and material management.
• Familiarity with quality, health, and safety standards.
• Familiar with the Google Business suite of applications.

Reports To:

Residential Construction Manager

Job Goal:

The Construction Technician works on all stages of home builds; underslab, rough-in,
and finish. He or she installs pipes for carrying water, sewage, and gas to or from
residential facilities and is responsible for the installation and testing of plumbing
fixtures and appliances.

Essential Duties and Responsibilities:

• Represent Bob Means Plumbing in a professional manner.
• Coordinate with the Construction Manager on daily responsibilities and expectations.
• Read and interpret blueprints to plan plumbing installation and layouts.
• Installation of sewage, water, and gas lines to meet all fixture or appliance needs in the home
• Installation of fixtures and appliances including, but not limited to;
  • Gas or electric water heaters (standard tank or tankless)
  • Showers and tubs
  • Sinks and faucets
  • Toilets
  • Appliances (stove, dishwasher, refrigerator, washer/dryer, etc.)
• Accurately report material and time to the Construction Manager.
• Receive, inspect, and verify all deliveries to the job site.
• Consult with the Construction Manager on plan revisions and change orders.
• Maintain a clean, safe project site.
• Strive for no-defect project completion.

Character Traits:

• Communicate effectively with customers, managers, and colleagues.
• Attention to detail ensuring that all projects meet quality standards.
• Outstanding problem solving and critical thinking abilities.
• Autonomous/Independent; can work with little direction.
• Excellent organization and time-management skills.
• Flexible/Adaptable; able to shift direction quickly.

Education/Experience:

• Proven experience in residential and commercial service plumbing.
• Hand and power tool knowledge/experience.
• Understanding of construction procedures and material management.
• Familiarity with quality, health, and safety standards.
• Familiar with the Google Business suite of applications.

Reports To:

Construction Manager

Pay Rate:

Competitive, based on experience

Job Summary:

The Remodel Construction Team Lead oversees all aspects of remodel plumbing projects, including underslab, rough-in, and finish work. This role ensures the successful installation and testing of water, sewage, and gas systems while upholding high-quality standards. The ideal candidate is a skilled plumber with leadership abilities, strong problem-solving skills, and excellent communication. They must be detail-oriented and maintain a clean, organized workspace while working in existing homes. 

Preferred Qualifications:

• Journeyman plumbing license (preferred but not required)
• Proven experience in the construction plumbing field
• Strong knowledge of hand and power tools
• Understanding of construction procedures and material management
• Familiarity with plumbing quality, health, and safety standards
• Proficiency with ServiceTitan, Google Suite, and Microsoft Office applications

Key Responsibilities:

• Project Coordination & Supervision: Oversee daily operations, coordinate with the Construction Manager, and supervise crews (typically 1–3 team members per project). Ensure projects meet quality standards, schedules, and budgets. 
• Installation & Site Management: Read blueprints, install and test plumbing systems, and maintain a clean, safe job site. Coordinate inspections as needed. 
• Logistics & Inventory: Order, receive, inspect, and verify materials. Handle returns and adjust inventory with the Construction Manager. 
• Team & Customer Relations: Conduct regular team huddles, participate in meetings, provide performance feedback, and meet with contractors and homeowners as needed. 
• Quality Control & Reporting: Perform walkthroughs at different project stages, update the Construction Manager on progress, and assist technicians with troubleshooting. 

Performance Metrics:

• Meeting project deadlines and budgets
• Ensuring high-quality installations with minimal rework
• Effective supervision and support of team members
• Adherence to safety protocols and compliance standards
• Customer satisfaction and positive feedback

Work Hours & Physical Requirements:

• Full-time schedule with availability for occasional overtime as needed
• Ability to lift up to 50 lbs, work in confined spaces, and perform physically demanding tasks
• Comfortable working indoors and outdoors in varying weather conditions
• Ability to stand, bend, kneel, and climb ladders for extended periods

Join Bob Means Plumbing and become part of a team dedicated to excellence in
plumbing craftsmanship and customer service!

Reports To:

President

Pay Rate:

Competitive, based on experience

Job Summary:

The Plumbing Construction Manager is responsible for overseeing all aspects of the construction department, including project planning, team management, budgeting, and execution. This role ensures that projects are completed on time, within budget, and according to company standards. The ideal candidate is a strategic leader with a strong plumbing background, excellent communication skills, and the ability to manage multiple projects while fostering a productive team environment. 

Preferred Qualifications:

• Journeyman or Master Plumber license (preferred but not required) 
• Proven experience in plumbing construction management 
• Strong knowledge of residential and commercial plumbing systems 
• Proficiency with ServiceTitan, Google Suite, and Microsoft Office applications 
• Excellent leadership, communication, and problem-solving skills 
• Ability to read and interpret blueprints and technical drawings 
• Strong understanding of construction safety regulations and compliance 

Key Responsibilities:

• Department Leadership & Team Management: Supervise construction team leads and technicians, fostering a culture of accountability, teamwork, and professionalism. 
• Project Planning & Coordination: Oversee project scheduling, resource allocation, and coordination with other trades to ensure smooth workflow and timely completion. 
• Quality Control & Compliance: Ensure all installations meet industry standards, regulatory requirements, and company quality expectations. Conduct inspections and resolve issues as needed. 
• Financial & Performance Management: Monitor project budgets, control costs, and implement strategies to improve efficiency and profitability. 
• Technical Support & Training: Provide mentorship and training to team members, ensuring they stay current with best practices, safety protocols, and evolving industry standards. 
• Material & Equipment Management: Oversee procurement, inventory control, and maintenance of tools and equipment to support construction operations. 
• Reporting & Communication: Provide regular updates to the President on department performance, project status, challenges, and opportunities for growth.

Performance Metrics:

•  Project completion timelines and budget adherence 
• Quality of installations and compliance with standards 
• Team productivity and job site efficiency 
• Customer satisfaction and positive feedback 
• Financial performance of the construction department 

Work Hours & Physical Requirements:

• Full-time schedule with availability for emergency project management as needed 
• Ability to work in an office and field environment, supporting crews and project sites 
• Comfortable working indoors and outdoors in varying weather conditions 
• Ability to stand, walk, and occasionally lift up to 50 lbs 

Join Bob Means Plumbing and become part of a team dedicated to excellence in
plumbing craftsmanship and customer service!

Reports To:

Construction Manager

Pay Rate:

Competitive, based on experience

Job Summary:

The New Construction Team Lead is responsible for managing all plumbing aspects of new
home builds, from underslab work to rough-in and final installation. This role requires strong
technical expertise, leadership skills, and the ability to keep projects on schedule while
maintaining high-quality standards.

Preferred Qualifications:

• Journeyman plumbing license (preferred but not required)
• Proven experience in the construction plumbing field
• Strong knowledge of hand and power tools
• Understanding of construction procedures and material management
• Familiarity with plumbing quality, health, and safety standards
• Proficiency with ServiceTitan, Google Suite, and Microsoft Office applications

Key Responsibilities:

• Project Coordination & Supervision: Oversee daily operations, coordinate with the Construction Manager, and supervise crews (typically 1–3 team members per project).
• Ensure projects meet quality standards, schedules, and budgets.
• Installation & Site Management: Read blueprints, install and test plumbing systems, and maintain a clean, safe job site. Coordinate inspections as needed.
• Logistics & Inventory: Order, receive, inspect, and verify materials. Handle returns and adjust inventory with the Construction Manager.
• Team & Customer Relations: Conduct regular team huddles, participate in meetings, provide performance feedback, and meet with contractors and clients as needed.
• Quality Control & Reporting: Perform walkthroughs at different project stages, update the Construction Manager on progress, and assist technicians with troubleshooting.

Performance Metrics:

• Meeting project deadlines and budgets
• Ensuring high-quality installations with minimal rework
• Effective supervision and support of team members
• Adherence to safety protocols and compliance standards
• Customer satisfaction and positive feedback

Work Hours & Physical Requirements:

• Full-time schedule with availability for occasional overtime as needed
• Ability to lift up to 50 lbs, work in confined spaces, and perform physically demanding tasks
• Comfortable working indoors and outdoors in varying weather conditions
• Ability to stand, bend, kneel, and climb ladders for extended periods

Join Bob Means Plumbing and become part of a team dedicated to excellence in
plumbing craftsmanship and customer service!