Plumbing Service Technician

For nearly 30 years, Bob Means Plumbing has provided high quality, comprehensive, and professional plumbing services to residential and commercial customers. Our family-run plumbing company is growing rapidly and we are currently seeking an experienced Plumber to join our team!

Job Goal

The Service Technician provides service and customer support during customer visits or dispatches. He or she installs, repairs, and maintains pipes for carrying water, sewage, gas, and other liquids to or from residential and commercial facilities. They also manage all on site installation, repair, maintenance, and test tasks associated with plumbing systems, fixtures, and appliances. Service Technicians are the face of Bob Means Plumbing within the community.

Full Time
$28 – $35 per hour

Essential Duties and Responsibilities:

Represent Bob Means Plumbing in a professional manner.
Coordinate with the office administrator on daily service activities.
Troubleshoot and resolve customer issues.
Provide accurate estimates for work needed, and work within the provided estimate.
Installation or conversion of fixtures and appliances including, but not limited to;
Gas or electric water heaters (standard tank or tankless)
Hydronic heat components
Tubs and showers
Sinks and faucets
Toilets
Appliances (stove, dishwasher, refrigerator, washer/dryer, etc.)
Accurately report material and time for assigned service activities.
Order materials and supplies within parameters set by our material management policies.
Receive, inspect, and verify all deliveries.
Assume overall responsibility for maintaining a clean, safe project site.
Communicate with customers; Answer their questions and ensure expectations.
Strive for zero call-back project completion.

Required Skills:

Communicate effectively with customers, managers, and colleagues.
Attention to detail ensuring that all projects meet quality standards.
Outstanding problem solving and critical thinking abilities.
Autonomous/Independent; can work with little direction.
Excellent organization and time-management skills.
Flexible/Adaptable; able to shift direction quickly.
Enjoys working with customers.
Must possess the ability to learn relevant computer software programs as required by assigned tasks.

Education/Experience:

High school or equivalent (Preferred)
Plumbing: 5 years (Required)

Proven experience in residential and commercial service plumbing.
Understanding of construction procedures and material management.
Familiarity with quality, health, and safety standards.
Familiarity with “field service management systems” is preferred.

License/Certification:

Driver’s License (Required)

Work location

In person

Work Environment

Functions primarily in a job-site environment.
Work requires the ability to sit and stand throughout the day.
Position requires the use of fingers, hands, and arms on a consistent basis for plumbing and physical labor work.
Position requires the ability to talk and hear.
The Service Technician must occasionally lift up to 75 pounds.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) with a company match
Company paid life insurance and short-term disability
Professional development assistance
Retirement plan
Annual clothing allowance
Annual tool allowance/tools provided
Paid time off
8 Paid Holidays
Company truck
Fuel card
Paid time off

Experienced and qualified individuals are encouraged to apply and become part of the Bob Means Family!